PRIVACY POLICY AND TERMS AND CONDITIONS

We require your name, address, email address, credit/debit card number and credit/debit card expiration date to process your order, and to forward your order confirmation. We do not store card details once the payment has been made. We also request a telephone number so that we may contact you in a more urgent manner if there is a problem with your order. We may pass this information on to our dispatch team in case they also need to contact you about the processing and shipping of your order.

Consent

We offer you the option of selecting whether or not you would like to receive occasional newsletters from us via email. If you do not wish to receive any communications from us, please email: emily@theenglishroom.com and we will remove your email address from our records. Alternatively, if you do wish to receive communications from us, please tick the box provided when you place your order. By using this website, you signify your consent to our collection of your personal customer account information for use in processing orders, payments, credit reference checking, fraud deterrence and market research. We will post any changes we make to the current privacy policy on our website so that you can stay informed about your rights, and notify us about any changes in your preferences about those rights.

Customer Records

If you have any questions or would like to update the records we have for you on file, please contact: emily@theenglishroom.com. She will be happy to update as necessary.

Security

We use secure server software to protect the information you give us whenever you place an order or access your order and account information. This software encrypts your information before it is forwarded to us as required under the General Data Protection Regulation (GDPR). We safeguard your privacy by limiting access to customer account information to only those who need access to perform their job.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Intellectual property rights

You must not extract, or otherwise use, any of the content on our website, without expressed written permission from us.

YOUR RIGHTS

At any time, you have the right:

  • to request access to or a copy of any personal data which we hold about you;
  • to rectification of your personal data, if you consider that the information we are holding is inaccurate;
  • to ask us to delete your personal data, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages;
  • to restrict processing of your personal data;
  • to data portability (moving some of your personal data elsewhere) in certain circumstances;
  • to object to your personal data being processed in certain circumstances; and
  • to not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.

Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

Marketing

Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about relevant events, products and offers. You can unsubscribe from receiving them at any time, thereby disabling any further such e-mails or other communication from being sent to you by emailing sales@theenglishroom.com.

We will action any opt out request from you without delay.

How long will we keep your information?

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us.  If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.

KEEPING YOUR INFORMATION UP TO DATE

We would appreciate if you let us know when your contact details change. You can do so by contacting us at sales@theenglishroom.com.

LINKS TO OTHER SITES

Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.

COMPLAINTS

Questions, comments and requests regarding this policy are welcomed and should be addressed to sales@theenglishroom.com.

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Force Majeure

The English Room will exercise every reasonable effort to meet the requested despatch date. The English Room will not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

CHANGES TO THIS POLICY

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.

THIS POLICY WAS LAST UPDATED IN MAY 2018

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address sales@theenglishroom.com.