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PRIVACY POLICY AND TERMS AND CONDITIONS

We require your name, address, email address, credit/debit card number and credit/debit card expiration date to process your order, and to forward your order confirmation. We also request a telephone number so that we may contact you in a more urgent manner if there is a problem with your order. We may pass this information on to our dispatch team in case they also need to contact you about the processing and shipping of your order.

Customer Records

If you have any questions, please contact: rosie@theenglishroom.com. She will be happy to update them as needed.

Security

We use secure server software to protect the information you give us whenever you place an order or access your order and account information. This software encrypts your information before it is forwarded to us as required under the United Kingdom Data Protection Legislation (the Data Protection Act 1998 as amended or varied from time to time). We safeguard your privacy by limiting access to customer account information to only those who need access to perform their job.

We do use cookies, but our cookies do not contain your personal customer account information. These cookies are used only to help us determine your user and browser preferences within our own website. If you prefer, you can set your computer to not accept cookies, and you will still be able to use our site.

Consent

We offer you the option of selecting whether or not you would like to receive occasional newsletters from us via email. If you do not wish to receive any communications from us, please tick the box provided when you place your order. Alternatively, please email: rosie@theenglishroom.com and we will remove your email address from our records. By using this website, you signify your consent to our collection of your personal customer account information for use in processing orders, payments, credit reference checking, fraud deterrence and market research. We will post any changes we make to the current privacy policy on our website so that you can stay informed about your rights, and notify us about any changes in your preferences about those rights.

Intellectual property rights

You must not extract, or otherwise use, any of the content on our website.

Links

Our website provides links to other websites for your information. If you use these links, you leave our site. We have no control over such sites and if you decide to access any of the third party websites linked to our site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

Law and jurisdiction Purchase of goods through our website shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.

Force Majeure

The English Room will exercise every reasonable effort to meet the requested despatch date. The English Room will not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

OVERSEAS ORDERS
Overseas orders can be placed online. Alternatively, please call our order line 020 7839 2318 or email sales@theenglishroom.com

DELIVERY TIMES (EXCLUDING CHRISTMAS PERIOD)
We aim to have the majority of our products delivered to you within 2-3 weeks, however please do let us know if you have an urgent date in mind and we will endeavour to fulfil the request.


 
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