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INFORMATION

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Hours

Monday–Thursday: 10am–6pm & Friday: 10am–5pm.
Saturdays: we share our premises with Fine Art Commissions and during busy periods we are open. Please telephone 020 7839 2318 to check.

Address

19 Ryder Street
St James's
London
SW1Y 6PX

Telephone

020 7839 2318 or 0344 693 2224

Email

sales@theenglishroom.com

Returns

Due to the nature of our business, and the personalisation of our products, we regret that we are unable to offer refunds on initialled items. We do, of course, offer a full refund on faulty or damaged products. Please email, or telephone, us within 48 hours of receiving your order if there are any such problems. For further information on returning products please telephone us.

Postage

UK: All orders under £150, £6.50
Postage to multiple addresses is charged at £6.50 per address.  For any queries regarding delivery charges to multiple addresses, please email sales@theenglishroom.com.

For embroidered products
USA and Royal Mail Zone 1: £22
Europe: £15
Australia and Royal Mail Zone 2: £24

All other items
For overseas postage costs on all other items please email sara@theenglishroom.com, as these vary depending on size and weight.

Payment

Payments can be made by cheque, bank transfer, or by MasterCard and Visa (either online or via the order line: 020 7839 2318 or 0344 693 2224).  Please note that if you pay by cheque, orders cannot be despatched until the funds have cleared.  

Online banking: TER Personal Presents Ltd, account no: 85126993, sort code: 600404. Please use your name and initials as a payment reference and send us an email (sales@theenglishroom.com) to confirm that you have transferred the funds.

Delivery

We keep stock of most of the products in our collection.  If you would like your item to be personalised, please note that the turnaround time varies according to the product ordered. We aim to have the majority of our products delivered to you within 2 – 3 weeks, however please allow up to five weeks for Glass Trays and during busy periods. We endeavour to fulfil every request so please ask if you have an urgent date in mind. Our standard UK delivery is second class recorded mail - all deliveries must be signed.

OVERSEAS ORDERS
Overseas orders can be placed online. Alternatively, please call our order line 020 7839 2318 or email sales@theenglishroom.com

DELIVERY TIMES (EXCLUDING CHRISTMAS PERIOD)
We aim to have the majority of our products delivered to you within 2-3 weeks, however please do let us know if you have an urgent date in mind and we will endeavour to fulfil the request.


 
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